Your submission of an Order represents an offer to purchase the Goods indicated by you and it is not binding on us until we have notified you that an Order is accepted by sending you an Order Confirmation.
SIMPLE TASTE INTERIORES complies in full with all relevant consumer regulations. We will attempt to deliver Orders within timescales set out in the Product Description. If this time period is exceeded for any reason, we will notify you by email of this delay and give you the option of cancelling your Order. Please note this guarantee does not apply for Orders where delivery has been attempted and our courier has been unable to make the delivery.
All Goods are offered for sale subject to availability and subject to our acceptance of the Order. In the event that any Goods ordered are out of stock, we will endeavour to inform you as soon as we are made aware by our supplier. The Order relating to the unavailable Goods will be cancelled and a full refund will be applied.
All Product Descriptions related to Goods which contain any descriptions, specifications, drawings or prices of the Goods are published or submitted for guidance only. However, we are under a legal duty to supply Goods which are in conformity with the Contract and therefore, we reserve the right to make minor modifications to the design and specification of the Goods without notice to you, but agree to notify you of any major or material modifications.
Our Delivery Conditions
We offer free delivery to any part of the Algarve should you spend over 250€, orders below this amount will be calculated based on the items weight and dimensions and charged accordingly, this will be automatically calculated at the time of checkout by selecting the choose shipment method. Alternatively you are able to collect the goods for our store free of charge.
Delivery to the rest of mainland Portugal (outside of the Algarve) will be charged at the individual cost of each item again based on the weight and dimension of the article, this will be automatically calculated at the time of checkout by selecting the choose shipment method. This does not include installation.
Deliveries outside of the mainland can be made, however costs are to subject to requests.
Our Returns Policy
If you wish to cancel an order, simply contact us. We will refund the cost of the order and the original delivery charge. If the goods have already been dispatched, you will need to return them to us at your own cost.
You can return products (except for those marked as exceptions) for a full refund if you return the item(s) to us within 30 working days of receipt. Provided you return the full order, we will refund the original delivery charge paid. The cost of returning the item(s) is, however, at your own cost.
Returned products must be in their original packaging, with instructions and all parts included, in a fully resaleable condition. Items must not have been used or assembled in any way. Simple Taste reserves the right to refuse a refund on any item not deemed to be resaleable or if any of the above terms have been breached.
The refund will appear on your statement within 14 days of the goods being received into our warehouse.
Please note: the parcel and its contents are your responsibility until they are received at our warehouse - we therefore recommend that you use a registered postal service and retain proof of postage. Simple Taste is not responsible for returned goods being lost or damaged in transit. Please ensure the product is well packaged to avoid any damage during transport back to our warehouse, so that the product arrives at our warehouse in a resaleable condition.
How do I return an item?
If something is not right and you would like to return a product, simply follow the steps below within 30 days of receipt:
- Please complete the Returns Reason Form found on your delivery note, indicating the item you are returning and your reason for return. Please ensure you include this slip within the parcel - without it, we may not be able to process your return.
- Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport back to our warehouse. The product must arrive at our warehouse in a resaleable condition.
- On the front of your delivery note you will find a returns address label. This should be stuck over the original name and address label on the packaging. If the returns address label is missing or damaged, the address is as follows: Simple Taste Interiores LD, Vale Paraiso – Zona Industrial, Edificio 1, fraccão A, 8200-567, Albufeira, Portugal
- Re-seal the parcel and take it to the Post Office within 30 days of receipt.
- Remember to obtain a Certificate of Posting from the Post Office. This is your proof of posting if your parcel goes astray. We recommend you also use recorded delivery or similar, thereby obtaining a unique tracking ID.
We will refund the card that you used to purchase your goods. The refund will appear on your statement within 14 days of the goods being received into our warehouse.
If your item was faulty or damaged on arrival, please contact us within 48 hours of receipt and we will arrange to collect the item, and organise a replacement where possible.
I have received a faulty or damaged item.
We want all of our clients to receive goods of the highest quality, so if your product is faulty or damaged on arrival, please contact us with details of the issue within 48 hours of receipt. We will arrange to collect the item from you and, wherever possible, we will endeavour to organise a replacement item for you. This, however, cannot be guaranteed as we do not hold stock ourselves. All collections are made Monday to Friday, between 9am and 5pm.
I have received an incorrect item
Every so often mistakes are made, but we do our best to resolve them out as quickly as possible. If you have received an incorrect item in your order, please contact us, and we will organise a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. This, however, cannot be guaranteed as we do not hold stock ourselves.
Can I return an item for a replacement?
If you return a faulty item, we will do our best to contact the supplier and order you a replacement. As we do not hold stock ourselves, replacement items can only be provided subject to availability.
If you receive an incorrect item, we will endeavour to send you a replacement, subject to availability. If this is not possible, we will refund you, crediting the cost of the item and delivery to your payment card.
We are able to offer our clients such exclusive prices because we order stock from our brand partners after each promotion has closed, rather than holding stock ourselves. This can make it difficult for us to order further stock at a later date, and generally means that, where a replacement is available, there will be a delay in getting the product to you.
Occasionally we may have spare stock in the warehouse if, for example, another customer has returned an item that was on your order or that you have chosen in exchange for the original product. In such cases, we will be able to supply a replacement. These coincidences cannot be relied upon, however, and we are therefore not able to guarantee an exchange.
When will I receive my refund?
The refund will appear on your payment card statement within 14 days of the goods being received into our warehouse.
Non-returnable items (Exceptions)
The following items cannot be returned for a refund/exchange, unless faulty:
- Bedding, once the original packaging has been opened
- Items that have been personalised for you, such as made to measure products such as sofas, furniture and fabric cut by length.