Terms & Conditions
Simple Taste Interiors is responsible for all content made available on its website, other than those duly identified. Simple Taste Interiors works to ensure that all the information presented is free of any errors; however, in case of an error, we will try to correct it as soon as possible.
We also draw attention to the fact that the colours displayed on your screen may not correspond exactly to the final product, as they depend on the settings of the computer itself.
The information available on this site is in reference to the purchase of goods and services. Purchasing both directly in-store and on-line expressly implies that you accept the terms and conditions of use and sale detailed below:
1. General Provisions
1.1. The management and operation of the site www.simpletaste.pt is the responsibility of the company Simple Taste - Soluções para Interiores, Unipessoal LDA whose headquarters are Vale Paraíso, Zona Industrial, Edificio 1, Fracção A, 8200-567 Albufeira, Algarve, Portugal, phone No: (+351) 289 516 695 (call cost to national fixed and mobile network), e-mail: firstname.lastname@example.org and single VAT and Company number are PT 508 078 130 (“the Company”)
1.2. In the context of existing legislation, the set of procedures and rules detailed below seeks to clarify the rights and duties of this relationship with Simple Taste - Soluções para Interiores, Unipessoal LDA either as a visitor or as a client.
1.3. Specific Terms and Conditions apply to when purchasing on-line through www.simpletaste.pt, or in-store however set out below are the general terms of trade.
2. About the Contents
2.1. The information, images and other content on this site, designed to meet the objectives of the internal www.simpletaste.pt, not being allowed to use the service of objectives outside the scope of this site.
2.2. We intend to present an information error-free publication. However, if an error is detected that can significantly change the conditions that determine the performance of this contract, will be contacted by us, to decide on its maintenance, in accordance herein.
2.3. The images shown are intended only to illustrate the article and do not constitute an integral part of the contractual agreement of purchase and sale between the customer and www.simpletaste.pt.
2.4. As regards the colours and shades of the images of the products, there may be discrepancies which are unrelated, since many of them depend on the characteristics of client computing devices.
2.5. If the product you received does not match the material characteristics listed in the description, clients will be entitled to the return or compensation.
2.6. The accessories and other decorative elements shown in images are not included, unless specifically mentioned.
2.7. To ask specific questions or clarify contents please contact us either in writing or by telephone and we will respond as quickly as possible.
3.1. Orders may be placed online via www.simpletaste.pt, 24 hours a day, over the telephone or by email.
3.2. Only individuals of legal age may place orders.
3.3. Order acceptance is defined as 24 hours after the receipt of a 40% deposit (in-store only) or full payment and acceptance of the Company’s terms and conditions of trade which referred to when placing an order on-line and also within written correspondence and orders placed via email and in-store. Order acceptance will be confirmed in writing by the Company.
3.4. The client shall ensure that the products chosen are of the appropriate dimensions to fit the space they are intended for and should also check the accessibility of spaces / places of delivery.
3.5. The client is responsible for checking the orders, to confirm details to ensure that products, colors, fabrics and other options are correct. Should this not be the case clients must inform the Company within 24 hours of order confirmation being sent by email. The customer may only cancel an order up to 48 hours after order confirmation, provided dispatch has not taken place. To do so you must contact us via phone or e-mail. The cancellation is effective only after the receipt of email confirmation.
3.6. Orders cancelled more than 48 hours after order confirmation will be subject to a 40% charge of the total order value for order items and 20% of the order value for stock items.
4.1. Sale prices are published in euros, including all fees and taxes required by law. Include delivery costs by 3rd party courier within the Iberian Peninsula to the property (for the Continent). Exceptions are cases of stock and publishing error.
4.2. The sale prices listed include assembly and packaging removal within the Algarve subject to a minimum spend of €250. For orders under this value or outside of the Algarve please contact us to confirm installation charges.
4.3. The Company reserves the right to make changes in the prices of their products in accordance with the law, and time convenient to you, respecting and ensuring prior commitments.
4.4. If there is an error in the markup of the price of a product, the Company will contact you through one of the contacts provided before Order Acceptance to give you the opportunity to cancel your order if it is so wished. If the customer does not provide any means to contact the order will be considered void.
5. Availability of Stock
5.1. The stock availability and delivery times quoted are indicative and may be subject to change by the organisation and manufacturing process of the production itself.
5.2. The Company reserves the right, without notice and at any time discontinue the products presented on the site.
6.1. All orders delivered by the Company must be signed for. It is the client’s responsibility to check all products for damage prior to signing for them.
6.2. For orders delivered by 3rd party courier, it is the client’s responsibility to open all boxes and check the contents prior to acceptance. Once signed for, neither the Company or the courier will accept responsibility for damage in transit.
6.3. Items which are received damaged should not be accepted and should immediately be returned to the courier.
6.4. Unless specifically agreed, orders outside of the Algarve will be made by 3rd party courier and only include delivery to the entrance to the building / property.
6.5. If items are to be installed by the Company, it is the client’s responsibility to ensure the property is in a fit state to receive items and for work to be undertaken in a safe manner. This includes and is not limited to the property being clean, electricity being available, natural light being available in all living spaces if lights are to be fitted by the Company.
6.6. Should a property be unsuitable for an installation and it is not previously agreed that delivery is still to be made then either a redelivery charge of €1 / km for the round trip will be levied or the items will be left at the entrance of the property and will not be installed.
6.7. Should items need to be returned for warrantee claims or otherwise it is the responsibility of the client to organise and pay for the transport or agree a collection cost with the Company. Only if items are refused on delivery will the Company or the courier accept the cost of return / redelivery.
6.8. Clients will be notified when orders are received from suppliers and ready for delivery. Unless otherwise expressly agreed in writing, orders are to be delivered within 4 weeks of the estimated delivery date. Should the client not confirm delivery within this period then the balance of the order cost must be paid in full or a storage charge of €2 per item per week will be levied.
6.9. Where a client fails to agree to or respond to calls to make a delivery for 6 months then the order will be deemed cancelled and any payments made in respect of the order will not be refundable.
6.10. It is a legal requirement in Portugal that all deliveries are accompanied with either a delivery note or invoice that has been registered with the tax office. In order to create these documents the name, address and tax number of the client is required. We ask that this information is provided no later than 48 hours prior to the delivery to enable the necessary paperwork to be created and submitted to the tax office prior to the scheduled delivery.
6.11. If delivery to a property is made through a key holder then the key holder representative must acknowledge receipt of the goods by signing the delivery note. Should no representative be present at the delivery / installation the client accepts that it is deemed the delivery note is accepted and queries cannot be raised in respect of the items delivered or condition they were left. This does not affect the client’s ability to claim under the manufacturers warrantees and guarantees.
7.1. For website orders payment must be made in full when placing the order. For in-store orders which are not immediately taken away a deposit payment of 40% if the total may be paid, if over 250€.
7.2. The payment must be made by credit card through Debit Card, Bank Transfer or Multibanco.
7.3. Order balances for furniture packages or large orders must be clear in the Company’s bank account prior to the scheduled delivery date. In specific cases with smaller orders the Company may agree to accept the order balance on delivery by credit / debit card or cash though this must be agreed in advance with the Company and payment must be made to the delivery personnel prior to installation within the property.
8.1. Our products are designed for normal everyday home use. If products are for commercial use or otherwise product warrantees and guarantees may be invalidated or limited.
8.2. Subject to normal use and care, products marketed by the Company have a 2 year warranty on the structural integrity and materials to the final consumer. The warranty period begins with the date of delivery. For business customers the guarantees do not apply under the terms mentioned above.
8.3. Exterior furniture should be maintained free of heavy dirt and covered when not in use for a period of time to prevent or limit fading and degradation of the structural integrity due to UV damage.
8.4. Warrantee claims should be made in writing to the Company and accompanied with photographs of the reported issue.
8.5. The return of products under warrantee are subject to the terms detailed in Section 9 below.
8.6. The outcome of warrantee claims will be communicated in writing within 14 days of receipt of the item to our warehouse. Where a claim is not accepted it is the responsibility of the customer to arrange collection of the item from the Company and at their own cost.
8.7. Should a warrantee claim be accepted the Company will replace the item like for like or with the client’s agreement a similar product.
8.8. If an item is replaced the effective start date of the warrantee period remains the original delivery date and is not reset to the date the replacement item is delivered.
8.9. Subject to our Returns Policy in Section 9 below, if a like for like replacement is not available and the client does not accept replacement with a similar suggested product then a refund will be offered however the refund will be pro-rata to the value of the original purchase and the remaining period of the warranrate may affect the selling price of the product in the catalogue.
9. Return of Articles
9.1. If you wish to cancel or return an order please contact us through this website or in writing by email to email@example.com or registered letter to the Company address.
9.2. Subject to our cancellation and returns policies we will refund the cost of the order and the original delivery charge.
9.3. The cost and organisation of returning product(s) is the responsibility of the purchaser. The Company may be able to organise collection subject to agreeing costs and receiving payment prior to uplifting the goods.
9.4. Except for products listed as “Exceptions” and in accordance with the article 6 of Decree-Law n º 143/2001, items that were purchased from stock and not ordered specifically for the client, are returned within 14 days of receipt, are in their original packaging, complete with all accessories and instructions, have not been used or assembled and are in a fully resaleable condition will be applicable for a full refund.
9.5. Simple Taste - Soluções para Interiores, Unipessoal LDA reserves the right to refuse a refund for any item that is not deemed resaleable for any of the reasons detailed above. Refunds are subject to Simple Taste - Soluções para Interiores, Unipessoal LDA order cancellation policy. Should the packaging not be suitable for resale but the contents be in perfect unused condition a repacking charge of €30 per box will be deducted from the refund.
9.6. When an item is delivered either by our in-house team or by our transport partner the boxes and contents should be fully checked before signing the delivery note. Should the product be delivered by our transport partner and the packaging show obvious signs of damage the delivery should be refused and returned.
9.7. You have the right to return items whenever they present manufacturing defects, detected within the relevant warrantee period. If the defect is reported within 48 hours of receipt where possible Simple Taste - Soluções para Interiores, Unipessoal LDA will organise collection and replacement of the product however this cannot be guaranteed as we do not hold stock of all items and it may be necessary to order a replacement item.
9.8. Refunds will be paid within 14 days of receipt into our warehouse and following receipt of a signed credit note equal to the value of the refund.
9.9. If you receive an incorrect item please report this within 48 hours of receipt and we will rectify the error at our cost or if not possible arrange collection of the item and issue a full refund.
9.10. The following “Exceptions” may not be returned for a refund or exchange unless a manufacturing defect covered under the terms of the warrantee is detected:
- Mattresses not in their original sealed packaging;
- Bedding including linen, protector, towels, duvets and pillows once their original packaging has been opened;
- Bespoke and personalised items such as made to measure furniture, upholstered items, window dressings and fabric cut to length.
9.11. Returned items should be addressed to :
Vale Paraíso, Zona Industrial,
Edificio 1, Fracção A,
8200-567 Albufeira, Portugal
We offer a warranty period of 2 years from receipt of order on all items.
- Does your product have quality defects?
- Missing parts in your order?
- Has the order suffered damage during transport?
- Do you have other problems related to the complaint?
Contact Simple Taste - Soluções para Interiors, Unipessoal LDA and take your receipt as proof of purchase. Alternatively, you can contact Customer Service. Please email and attach an image of the defect/problem in question. Please enter your order number in order to minimize processing time.
Please note that the claim must be made within a reasonable period of time from the moment you identify the error.
If Simple Taste - Soluções para Interiors, Unipessoal LDA approves the claim, we will cover all costs related to the original order or offer a replacement product.
You can also use the European Commission's online dispute resolution platform to file a complaint. This is especially relevant if you are a consumer residing in another EU member state. When submitting a complaint, please indicate our e-mail address firstname.lastname@example.org.
You can also use the Electronic Complaints Book, a measure of the “SIMPLEX + 2016” program, which involves the Directorate-General for Consumers and the regulatory bodies of the various sectors.
11. Price - Invoice
Prices are indicated in Euros.
The price fixed at the time of purchase does not include extra delivery costs. These costs will be indicated at the time of order confirmation.
For delivery within the EU, prices include VAT applicable at the time of purchase. VAT is included in the price. Neither customs costs nor VAT should be charged upon delivery within the EU. Any variation in the applicable VAT rate may affect the sales price of the product in the catalogue.
In the event of delivery outside the EU, the customer will have to pay customs duties, VAT or any other fees related to the importation of products within the country of delivery. The customer is also responsible for the related formalities except in other specified cases. The customer is solely responsible for verifying in which cases the products ordered comply with the legislation applicable within the country of delivery.